Category: Technology & Telco

Flying – How much less romantic can it get?

If you ask many airline veterans when the golden age of flying was – many will point to the 1960s and 1970s when it was deemed glamourous to travel on jet airlines.

Wide open spaces in the airports, smiling handsome check-in staff and (even more) attractive cabin crew.  Security check consisted of a smile, a look at your ticket and the occasional glance in your handbag.  The only part of your passenger-journey that rose your blood-pressure was immigration, when many of the officers were trained to intimidate and make one feel uncomfortable.

Aviation, Industry, Middle East, United Arab Emirates

Continue reading

Technology, the Bedrock for Innovation and Opportunity

Growing up, one phrase that was often used to motivate kids was the wise words “necessity is the mother of invention”! This has been proven time and again throughout human existence, whatever your faith and beliefs may be. As we face challenges, we find ways to cope, emotionally and physically. We use resources available to us to either change the situation or develop better and easier ways to mitigate challenging circumstances. This has been the truism of human existence. There is an inherent ability for us to adapt and change.

Executive Search, Healthcare, Innovation, InterSearch Ireland, Technology

Continue reading

Flying through digital turbulence

Digital and technological innovations have disrupted most industries, modernising their functioning, expanding markets and sometimes even displacing established entities. The pressure is on legacy airlines to own the revolution or be left motionless on the runway. An industry insight from Nick Harvey, MEA Regional Manager at InterSearch Middle East with a track record of helping to build leadership teams with the region’s major Maritime Organisations, Airports and Airline Carriers.

Aviation, Industry, Middle East

Continue reading

What does digital transformation mean for contact centers and BPOs?

What does digital transformation mean for contact centers and BPOs?

Let’s first define “digital” … as it relates to the customer experience, we should think of digital as the rate of change based on rapid adoption of technology. Organizations which provide customer service need to understand how technology can improve the customer experience, but investing in digital technology is not a completed digital transformation journey.

BPO, Business Process Outsourcing, Customer Experience, Customer Service, Digital Technology, Digital Transformation

Continue reading

  • 1
  • 2

We can place cookies on your device when you use this website. In order to place any cookies on your device other than cookies that are strictly necessary, we need your prior consent. Detailed information on the cookies we use and their purposes can be found in our cookie statement. However, we already clarify that on this website we make use of the categories of cookies set out below.

If you agree to the use of all categories of cookies set out below, click on ‘Accept all cookies’. If you have certain preferences, click on ‘Cookie and Privacy Settings’ to enable and disable cookies per category. If you don’t want us to use any cookies that are not strictly necessary, click on ‘Decline’.

Privacy Settings saved!
Cookie and Privacy Settings

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are strictly necessary for the proper functioning of this website, for purely technical reasons or to provide you with a service that you explicitly requested. Since these cookies are necessary for the proper functioning of this website, you cannot refuse their use.

Preserves user session state across page requests.
  • PHPSESSID

Decline all Services
Accept all Services