Category: InterSearch USA – Charles Aris, Inc.

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TJ Deal promoted to practice leader at Charles Aris

TJ Deal promoted to practice leader at Charles Aris

International executive recruiting firm Charles Aris Inc. has announced the promotion of TJ Deal to practice leader. In his new role, Deal will help lead the firm’s industry-leading Strategy & Corporate Development practice, where he focuses on finding and attracting senior-level corporate development talent for opportunities within the Tech, Media, & Telecom (TMT) and Industrial sectors.

Industry, Strategy & Corporate Development, Technology, Telecommunications Expertise, TJ Deal

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Becky Boxley transitions to new HR & Operations Specialist role at Charles Aris

Becky Boxley transitions to new HR & Operations Specialist role at Charles Aris

International executive recruiting firm Charles Aris Inc. has announced the transition of Becky Boxley to HR & Operations Specialist. In this role, Becky adds increased responsibilities across the firm’s Operations functions including those in human resources and organizational development.

Becky Boxley, HR & Operations Specialist, HR Services, HR specialists

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What does digital transformation mean for contact centers and BPOs?

What does digital transformation mean for contact centers and BPOs?

Let’s first define “digital” … as it relates to the customer experience, we should think of digital as the rate of change based on rapid adoption of technology. Organizations which provide customer service need to understand how technology can improve the customer experience, but investing in digital technology is not a completed digital transformation journey.

BPO, Business Process Outsourcing, Customer Experience, Customer Service, Digital Technology, Digital Transformation

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