Category: InterSearch USA – Charles Aris, Inc.

InterSearch USA
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What does digital transformation mean for contact centers and BPOs?

What does digital transformation mean for contact centers and BPOs?

Let’s first define “digital” … as it relates to the customer experience, we should think of digital as the rate of change based on rapid adoption of technology. Organizations which provide customer service need to understand how technology can improve the customer experience, but investing in digital technology is not a completed digital transformation journey.

BPO, Business Process Outsourcing, Customer Experience, Customer Service, Digital Technology, Digital Transformation

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Social media in today’s business world

Social media in today’s business world (Part I of II)

Social media: the technological giants taking over the way we communicate, interact with others and, dare I say, do business?

That’s right. The same platforms you lean on to connect with that old college friend, keep up with family and scroll mindlessly through – when you should be doing other things – can also be game changers for your professional life.The message behind this is twofold. Social networks are not only powerful tools for organizations as a whole, but for your own professional development as well.

Attracting Customers, Facebook, Instagram, Internal Recruiting, LinkedIn, Recruitment, Social Media, Twitter

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