Argentina
What does digital transformation mean for contact centers and BPOs?
Let’s first define “digital” … as it relates to the customer experience, we should think of digital as the rate of change based on rapid adoption of technology. Organizations which provide customer service need to understand how technology can improve the customer experience, but investing in digital technology is not a completed digital transformation journey.
BPO, Business Process Outsourcing, Customer Experience, Customer Service, Digital Technology, Digital Transformation
